Privacy Policy

1. Information we collect

We collect information you provide when placing an order, creating an account, contacting support or leaving a review. This may include your name, email address, telephone number, billing and delivery addresses, order details and the content of your messages or reviews.

The website and its service providers may also process technical information, such as your IP address, browser details and session information, to operate the website, maintain security and prevent spam.

2. How we use information

We use personal information to process and fulfil orders, arrange delivery, manage accounts, answer support requests, administer reviews and keep the website working securely. We do not sell your personal information.

Where applicable, processing is based on fulfilling our contract with you, meeting legal obligations, our legitimate interests in operating and protecting the website, or your consent where consent is required.

3. Service providers

We share information needed for these purposes with relevant service providers, including delivery, payment, hosting, email and review services. Delivery services receive the information needed to deliver your order.

We use Mailchimp for email services and WiserReview for review functionality. Depending on the features you use, these services may process contact information, review content and related technical data. If you subscribe to marketing emails, you can unsubscribe using the link in those messages.

Information may also be disclosed where required by law or necessary to establish, exercise or defend legal claims.

4. Accounts, reviews and cookies

Account information is stored so that you can sign in and manage your account. Reviews and the display name you submit may be visible publicly. Please avoid including private information in public reviews.

Cookies and similar technologies support functions such as the shopping basket, sign-in and saved preferences. You can manage cookies through your browser settings; blocking necessary cookies may affect these functions.

5. How long information is kept

We retain information for as long as it is needed for the purposes described above, including completing orders, providing account services, handling enquiries and meeting applicable legal obligations. Retention depends on the type of information and the reason it is needed.

Deleting an account does not necessarily delete every associated order record. Records that must be retained for legal obligations or legal claims may be kept separately for the required period.

6. Your choices and deletion requests

You can request account deletion or ask about accessing, correcting or deleting your personal information by emailing [email protected]. You may submit a request at any time, including after placing an order. We may need to verify your identity before acting on it.

We handle requests without undue delay and within the time limits required by applicable law. Where the GDPR applies, we normally respond within one month; if an extension is permitted and necessary, we will explain it. Information still required for an outstanding order, a legal obligation or a legal claim may need to be retained.

Depending on applicable law, you may also have rights to restrict or object to processing, receive a portable copy of your data, withdraw consent and complain to a data protection authority.

7. Contact and updates

For questions about this policy or your information, contact Hilma Biocare Store at [email protected].

We may update this policy to reflect changes to the website or how information is handled. The date above identifies the latest update.